Our results of the Performance Culture Assessments (PCA) are in, and things are looking up around here! The results show vast improvement over last year, which is great news. In a nutshell, 18 of 19 questions showed a change for the better this year. Hooray!
Let me also personally thank you for taking the survey. More than 95 percent of our staff participated in the PCA this year, and I appreciate you sharing with us how you feel. Leaders can’t make improvements unless we know the areas to improve. So that means our next step will be to create action plans for improvement based on the results. We’ve selected three questions for our organization-wide focus:
1) I understand how my job supports the organization’s mission. We selected this question because our mission is a worthy one: We provide healthcare services to the people of our region as an extension of the Church, and we do so in a way that preserves their dignity. Our mission states that we make our community a healthier place to live and we fight for social justice—which may mean ensuring access to healthcare for those who need it and can’t afford it, as well as protecting the rights of the most vulnerable members of our community. I hope that every employee understands that your job—whether you provide care at the bedside or support those who do—is critical to us carrying out our mission.
2) I would recommend this facility to a friend or relative who needs the type of care we provide. This was the only question that saw a decrease from last year. Granted it wasn’t much of a decrease (.9 percent fewer “Completely Agree” responses), but a decrease nonetheless. This really has me perplexed and makes me want to know WHY you wouldn’t recommend the hospital where you work. If you are willing to share your insight with me, please feel free to post your comments to this blog, or send them to me via email.
3) My manager recognizes my good work. This question was our lowest percentile ranking question. Yikes! The good news is that we increased from a dismal 18th percentile in 2010 to the 29th percentile this year, but we have lots of room for improvement. Recognition is obviously an aspect of our culture that can and should improve. I know that none of us say the magic words often enough. You know the magic words, right? “Please” and “thank you!” Expect to see a lot of work in this area soon.
Over the coming weeks, watch the Weekly Update to see the results for each of the 19 questions. Our biggest improvement was on the question “leadership has communicated a clear vision and plan for the organization.” We moved from the 16th percentile in 2010 to the 61st percentile! Communication is a two-way street. Leaders need to provide the information, but this last year I’ve also seen staff take the initiative to seek information and ask good questions. Great work! I plan to continue to communicate with you my vision and plan for this organization again this year, and will work with the vice presidents, directors, managers and supervisors to get you the information you’re looking for.
These PCA results are cause for celebration—they are some of our highest in several years. I’m hopeful that this is a trend that will continue in the right direction!